Privacy Policy

Strayasports ("we", "us", "our") is an Australian online retailer of sports jerseys and apparel. Our website is located at strayasports.com.au. For privacy enquiries, contact us at [email protected].

We collect information you provide directly to us, including:

• Account information — name, email address and password when you create an account.
• Order information — billing address, shipping address, phone number and payment details when you place an order.
• Communications — messages you send us via our contact form or email.

We also collect certain information automatically when you visit our site:

• Usage data — pages visited, time spent, referring URLs, browser type and device information.
• Cookies — see our Cookie Policy for full details.

We use the information we collect to:

• Process and fulfil your orders, including sending order confirmations and shipping updates.
• Create and manage your account.
• Respond to your enquiries and provide customer support.
• Send you promotional communications (only with your consent — you can opt out at any time).
• Improve our website and product offerings.
• Comply with legal obligations and prevent fraud.

We do not sell your personal information. We may share it with:

• Payment processors (Stripe) to securely process your payments. Stripe's privacy policy applies to payment data.
• Shipping carriers to deliver your orders.
• Service providers who assist us in operating our website and business, under strict confidentiality obligations.
• Law enforcement or regulators when required by law or to protect our rights.

All third parties are required to handle your data in accordance with applicable privacy laws.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years for tax and accounting purposes. You may request deletion of your account and associated data at any time (subject to legal retention requirements).

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit and secure storage practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Under the Australian Privacy Act 1988 and applicable state laws, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information (subject to legal obligations).
• Opt out of marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

To exercise any of these rights, contact us at [email protected].

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy, please contact us:

• Email: [email protected]
• Contact form: strayasports.com/contact